Customer Privacy Policy
Privacy is one of the most important services we provide our customers. The safeguarding of your information is a priority to us. This is true whether we are working with networks, paper files or computers. We look for ways to increase the security of your information that you entrust to us. As we do this, we also intend to provide the best possible financial products and services for your needs. We want to tell you more about how we protect your information and encourage you to read this brochure. If you have any questions, please contact your local branch.
This Customer Privacy Policy only applies to individuals and families. It does not apply to any other type of client, for example, businesses or corporations.
Customer Information We Collect
We refer in this policy several times to “customer information.” This means the data you give us to open various accounts at your request, such as name, address, Social Security number, telephone number, income and asset information. It also includes your experience with First Southwest Bank regarding your accounts, loans, and other banking services. Additionally, “customer information” includes information that was gathered via credit reporting bureaus, identity and check review agencies, and the like.
Information Security
Only employees who need access to customer information to perform their jobs are authorized to access customer information. We maintain physical, electronic, and procedural security measures to safeguard information.
Former Customers of Our Bank
First Southwest Bank provides the same privacy services for customer information provided by applicants and former customers as it provides for our existing customers.
Your Privacy Choices
First Southwest Bank offers a variety of financial products and services to help you meet your needs and achieve your financial goals. We recognize, however, that you may want to choose how we contact you. On the following page, you will find several options to protect your privacy.
If you have any questions, please contact us.
Offers for Products and Services Of Other Companies
If you prefer that we not share personal information about you with companies and organizations outside the First Southwest Bank family (“Third Parties”), you may call our toll-free line at 866-641-FSWB and direct us not to share your information (“opt out”). See "How To Contact Us."
Choosing to opt out of the sharing of personal information with Third Parties may limit opportunities for you to receive product and service information that may interest you.
Offers for First Southwest Bank Products and Services
Direct Mail Offers
If you prefer not to receive direct mail offers for First Southwest Bank products and services, you may call our toll-free line indicated in the How To Contact Us section, and direct us to discontinue sending direct mail offers to the address held in our file. Choosing to opt out from receiving direct mail may limit opportunities for you to receive offers about First Southwest Bank products and services that may be of value to you.
Telephone Offers
If you prefer that we do not contact you by telephone to offer you First Southwest Bank products and services, you may provide us with specific telephone number(s) you do not want to be contacted at by calling our toll-free line indicated in the How To Contact Us section of this brochure, or by talking to a First Southwest Banker at a location convenient for you. Choosing not to hear from us may limit opportunities for you to learn about First Southwest Bank products and services that may be of value to you.
Non-Experience Information
If you prefer that we not share Non-Experience Information (application information, consumer report information and information from outside sources) about you within the First Southwest Bank affiliations (for example, our Mortgage Group), you may call our toll-free line indicated in the How to Contact Us section and direct us not to share this information. Choosing to opt out of the sharing of Non-Experience Information may limit opportunities for you to receive product and service information that may interest you. During the normal course of doing business we will continue to share Experience Information as well as other general information, as permitted by law, in order to service your accounts and better meet your financial needs.
What we do with this information
First Southwest Bank uses your customer information to provide products and services you request. We also use your customer information to provide products and services from various third parties and companies affiliated with our bank as permitted by law. These may include banks, insurers, financial advisors, and various electronic companies. We are allowed to share certain credit information with these companies, such as account history and customer experience (“Experience Information”). In addition (“Non-Experience Information”) application information, consumer report information and information from other sources about you can be shared with these parties unless you tell us otherwise. We may also use third party companies to perform services on our behalf. Such companies may be given customer information to enable them to perform these services. All companies hired to perform services on our behalf are prohibited from disclosing or using the information in any manner other than to provide the products and services requested by our customers. Examples of these companies include ATM switchers, data processors, and check printing companies. At times we become aware of companies that offer products and services that may be of interest to you. If so, we may share your customer information, including Experience Information with these companies for purposes of marketing their products or services to you.
How To Contact Us
First Southwest Bankers are available to receive your privacy choices at our toll-free line at
1-866-641-3792, Monday through Friday between 8am and 4pm (Mountain Time). Your First Southwest Banker will verify your identity, enter your choices in First Southwest Bank do-not-call/do-not-share/direct mail lists and will ensure that your choices are honored with regard to all your information, including the addresses and telephone numbers in our files.1-866-641-FSWB